Wholesale Information
Imagine one of our famous Geode Crackle plates catching the sun in your shop window... Or a bright rainbow of coasters adorning your online storefront! We offer wholesale prices on our one-of-a-kind pottery to all qualified retailers.
It’s easy to get started selling Dock 6 products. Visit our Faire site above, or just fill out and submit our eligibility form. Our wholesale manager will get back to you in a very short time regarding your eligibility.
For more Dock 6 Pottery info, read on!
Dock 6 Pottery offers three product lines:
Handmade Pottery
Specialty Shapes
Square Coasters
Follow this link to our Color Charts. Our products are available in a multitude of colors!
*Purchasing through our website is not currently available however you can view and purchase our Wholesale line from the below links:
CLICK ON ANY OF THESE TOPICS TO LEARN MORE ABOUT OUR WHOLESALE PROGRAM:
ORDER MINIMUMS
The minimum for initial pottery orders is $250.
If you are ordering only square coasters, only pieces from the Specialty Shapes line, or a combination of the two, the minimum order is $150.
The minimum for all reorders is $150.
LEAD TIMES
Dock 6 Pottery is a made-to-order business. We do not keep items in stock. Each piece is handcrafted especially for you, based on your order. For this reason, our lead times vary from 2-8 weeks, depending on what you order, the quantities, and the time of year. When we confirm your order, we will provide an estimated ship date.
PLACING YOUR ORDER
You can place an order by emailing us at orders@dock6pottery.com.
Alternately, you can place an order through Faire.com, or through IndieMe.com. Both are free sites for buyers, but you do need to register.
Finally, you can also place an order by phone by calling our gallery at (612) 327-0429.
GALLERY HOURS
Monday 10am - 8pm CST
Tuesday. 10am - 8pm CST
Wednesday 10am - 8pm CST
Thursday 10am - 8pm CST
Friday 10am - 8pm CST
Saturday 10am - 6pm CST
Sunday 10am - 5pm CST
Gallery hours are subject to seasonal change
We do encourage our customers to order by email, Faire, or IndieMe for the fastest possible service. If you choose to place your orders via email or by phone, make sure to consult our color samples pages so there's no confusion as to which color(s) you're ordering.
AVAILABLE COLORS
Pots are available in 13 different glazes. Shapes, square coasters, wasabi dishes, wine stoppers, and small wonton dishes are available in your choice of over 45 glazes. See all of your choices HERE.
NOTE: Please use only the color names as indicated, and do not substitute your own description. All glass used is clear. Variations occur during firing, and we do not have control over color variations in the glass.
PAYMENT OPTIONS
When your order is ready to ship, we will notify you by email. Once the invoice is paid, we will ship your order right away. We offer three options for payment. When we email you to notify you that your order is ready:
1. you can use a QuickBooks link to complete your payment online.
2. you can call our gallery during the hours listed above, give our gallery staff your credit card information, and we will run your card to complete payment.
3. you can mail us a check at Dock 6 Pottery 3134 California St. NE, Ste. 108A Minneapolis, MN 55418. Once the check is received, we will ship your order.
*If you order through Faire, payment is also processed through them.
SHIPPING
We charge a flat rate shipping fee of 12% of the total cost of your order in the continental United States. Please inquire regarding shipping rates for Hawaii, Alaska, U.S. territories, and all international destinations. If you use a U.S. freight forwarder, the 12% flat rate applies. *See our FAQs & Policies page for information regarding shipping costs for special orders and drop shipping.
FAQs
How much is shipping?
Can I have you drop ship an order?
Can I reserve my place “in line” if I’m not ready to place my order?
Is the pottery food/dishwasher/microwave/oven safe?
Why can’t I call the studio directly?
Why can’t I get a discount for large orders?
Why does it sometimes take a month or more for my order to ship?
POLICIES
Is that really glass?!
Yes, it is! Glass is added to our pieces before firing. It melts in the kiln and fuses to the clay. It crackles as it cools, resulting in that beautiful "geode" effect that is one of the signature looks of Dock 6 Pottery.
Can I specify glass color?
Unfortunately, no. All of our glass starts out clear. Interactions between the clay, the glazes, and the kiln atmosphere during firing can change the glass color. We have no control over the final glass color. Our glaze names refer to the glaze colors ONLY, not the glass.
How much is shipping?
We charge a flat rate shipping fee of 12% to business addresses in the continental U.S. Shipping rates to Hawaii, Alaska, U.S. territories, and all international destinations are based on the actual shipping cost. If you use a U.S. freight forwarder, the 12% flat rate applies to shipments to your freight forwarder. The 12% flat rate fee does not extend to shipping to residential addresses. If your home is your business address you need to inform us. Otherwise, full shipping costs will be applied.
Can I have you drop ship an order?
We do not enter into permanent drop ship agreements. However, if you’re a regular customer, we are willing to do the occasional drop ship for you, but full price will be charged for shipping.
Can I reserve my place "in line" if I'm not ready to place my order?
Even if you're not sure what you want, you can place a Reserve Order. We just need an approximate dollar amount and a ship date. This will save you a place in our production schedule. You need to let us know exactly what you want about 3-4 weeks prior to the ship date so we have time to make it for you.
Is the pottery food/dishwasher/microwave/oven safe?
All of our pottery WITHOUT glass is absolutely food/dishwasher/microwave/oven safe! Items WITH glass are "semi-functional." They cannot go in the dishwasher, oven, or microwave. You can put any foods in them that you wish. However, we recommend caution with things like soy sauce, red sauce, soups, etc. The cracks are really there and there are spaces where liquids or bacteria could get in and discolor the piece. We like to err on the side of caution and warn against using our glass-bottomed pottery for really wet stuff. Chips, crackers, cheese, fruit, pasta, lightly dressed salad, etc. are all fine. Some retailers prefer to tell their customers that the pieces are “decorative only,” but that’s entirely up to you.
Why can't I call the studio directly?
We don't have a phone at the studio, as there's too much ambient noise, and the workload is too heavy to regularly make and receive calls. We prefer to do business via email (Orders@dock6pottery.com), which also allows us to have an automatic record of conversations and orders. If you prefer to speak to someone directly, our gallery, which is in a different location, can be reached at 612-327-0429 and is open Mon, Tues, Wed and Fri 11a–6p, Thursday 11a-7p, Sat 10a-5p and Sun 11a-4p CST. They can pass on messages to us at the studio. Gallery hours are subject to seasonal change.
Why can't I get a discount for large orders?
Since every item is 100% handmade, we don't realize any efficiencies by making things in bulk. In addition, we try to keep our prices as low as possible, which doesn’t leave room for price decreases. Consequently, we're unable to offer discounts on our products.
Why does it sometimes take a month or more for my order to ship?
Our pottery is 100% handmade in Minneapolis by our hard working production team. Each piece you receive is specifically crafted for you. Pottery orders usually ship within 3-4 weeks. However, during our busy times (trade shows, holidays) it may take longer. For Specialty Shape orders, the lead-time can vary from 4-8 weeks. If you do not receive a confirmation within a few days of placing your order, please contact us at Orders@dock6pottery.com.
Where are my missing pieces?
If you receive an order and it’s not all there, check the bottom of your D6 invoice/packing slip before contacting us. That’s where backordered pieces will be noted. Usually whatever you’re missing is already in process, and will follow shortly. If you’re missing items and there’s no note, email us at Orders@dock6pottery.com.
POLICIES
Zip Code Protection
We offer zip code protection to our regular customers. We define a “regular” customer as one who orders at least 3 times in a calendar year, meets a total of at least $2000 annually, and consistently pays their invoices in full and on time. Once a year has passed with no orders, we will consider you inactive and open up your zip code to others. If you’re unsure whether you qualify for zip code protection, feel free to inquire at Orders@dock6pottery.com. The only exception to our zip code protection is our square coasters. We don’t restrict who buys them because we sell them to a few large national and international retailers, and we can’t guarantee where they'll end up. We don’t protect adjacent zip codes unless there are extenuating circumstances that you bring to our attention.
Damaged, broken, or flawed items
While we do our best to package everything safely, breakage still happens occasionally. If you have pieces that arrive damaged, broken, or flawed in some way, see our Return/Exchange policy below. If you choose to return a piece that doesn’t meet the above criteria, you are responsible for return shipping costs and, if you’re requesting an exchange, reshipping.
Mistakes in an order
Customer satisfaction is very important to us! If you discover a mistake with your order, please email us right away at Orders@dock6pottery.com. Please attach a picture of the item(s). Hold onto the packaging the item(s) arrived in until we’ve resolved the issue, as we may need to have you send it back to us.
Selling Dock 6 products online
We are all acutely aware that we now live in a digital world, so we are fine with our customers selling online. However, we always at least double our wholesale prices whenever we are selling directly to the public online. Therefore, we request that you do the same, thereby respecting our price points and those of other retailers carrying our products.
Reordering
The minimum for reorders is $150.
Returns/Exchanges
When your order is delivered, please unpack it in a timely manner. If you receive an item that is damaged, broken, or flawed we’ll gladly work with you to replace it or issue a refund. If you have an item(s) to return, please follow these steps:
1. Email us at Orders@dock6pottery.com within 30 DAYS of delivery.
2. Let us know which piece you’re contacting us about, and what the problem is.
3. Attach a picture so we can clearly see the problem.
4. If more than one piece/problem needs to be addressed, please follow steps 2 and 3 for each.
We’ll respond ASAP with information on how to proceed. If the problem is one that we can correct to make the item acceptable for resale, we’ll have you ship it back. Make sure returned items are packaged really well! Items received in good condition (other than the already existing problem as documented in your email) will be replaced or refunded. Refunds will not be issued for items irreparably damaged during return shipping.
ISSUES NOT ADDRESSED WITHIN 30 DAYS OF DELIVERY
ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE